Refund Policy
Refund Policy
Last updated March 2026 · Company No. 09576176
At Senior Waste Removals Ltd we aim to provide a fast, reliable, and professional service every time. We understand that circumstances can change, and we will always try to be reasonable. However, because our work involves real costs — vehicle dispatch, crew time, fuel, and waste disposal planning — our ability to offer refunds depends on when a cancellation is made and the stage the job has reached. Please read this policy carefully before booking.
If you cancel your booking with at least 48 hours’ notice prior to your scheduled collection slot, you will be entitled to a full refund of the amount paid, minus any card processing fees that are non-recoverable from our payment provider.
Cancellations must be made by contacting us directly via our website or by phone. Refunds will be returned to the original payment method within 5–10 working days of confirmation.
If you cancel with less than 48 hours’ notice, Senior Waste Removals reserves the right to retain a cancellation fee of up to 50% of the total booking value to cover administration, scheduling, and preparatory costs already incurred.
If our crew has arrived at your property and you choose to cancel for any reason, a wasted journey charge will apply. This covers fuel, crew wages, and the time committed to your booking and will be deducted from any refund due.
It is the customer’s responsibility to select the correct service at the time of booking. If you wish to change upon our crew’s arrival:
- Upgrading your service — always possible; additional cost agreed on-site before work begins.
- Downgrading your service — any price difference is not automatically refunded. A partial refund may be considered at our discretion after deducting costs already incurred.
- Refusing the service entirely on arrival — a wasted journey charge will apply (see Section 03).
Once a job has been completed in full, no refund will be issued. If you believe a completed job was not carried out to the standard agreed, please contact us within 48 hours of completion. Where fault lies with us, we will work to resolve the matter fairly.
If we need to cancel due to circumstances within our control, you will be offered either a rescheduled appointment or a full refund within 5–10 working days. Force majeure cancellations will be considered on a case-by-case basis.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a right to cancel within 14 days of booking, provided the service has not commenced. If you request same-day or next-day service within this period, your right to cancel may be affected once work begins. Nothing in this policy affects your rights under the Consumer Rights Act 2015.
Contact us as soon as possible with your full name, booking reference, scheduled collection date and address, and reason for cancellation. We will confirm receipt within 2 working days and process approved refunds within 5–10 working days.
Europa House, Barcroft Street, Bury, England, BL9 5BT
Contact us via the contact page or by telephone during office hours.