Privacy Policy

When you interact with us — whether booking a collection, making a purchase, or browsing our site — we may collect:

• Contact details — name, address, collection address, phone number.
• Payment information — card details and transaction records, processed securely.
• Account information — username, password, and preferences if you register.
• Booking & transaction history — services booked, job details, cancellations.
• Communications — messages and enquiries you send us.
• Device & usage data — IP address, browser type, and how you navigate our site.

We only collect information that is relevant and necessary for the purpose it is being collected.

• Directly from you — when you book a service, contact us, or complete a form on our site.
• Automatically — via cookies and tracking technologies when you visit our website.
• From service providers — such as Shopify and our payment processors, who share relevant data in connection with your transactions.
• From third-party partners — where permitted by law, such as referral or marketing sources.

• Service delivery — confirming bookings, coordinating collections, processing payments, and providing job updates.
• Account management — maintaining your account and preferences.
• Marketing — sending relevant offers and updates by email or post. You can opt out at any time.
• Security & fraud prevention — protecting you and us from unauthorised activity.
• Customer support — responding to enquiries and resolving issues promptly.
• Legal compliance — meeting obligations under UK law, including responding to lawful requests from authorities.

We do not sell your personal information. We may share it with trusted third parties only where necessary:

• Shopify — our e-commerce platform. See the Shopify Consumer Privacy Policy.
• Payment processors — to handle your payments securely.
• Operational partners — logistics and IT providers supporting our operations.
• Legal & regulatory authorities — where required by law or court order.
• Business successors — in the event of a merger or restructuring.

All third parties are required to handle your information securely and in line with UK data protection law.

Our website uses cookies and similar technologies to improve your experience, analyse traffic, and serve relevant content. You can manage cookie preferences through your browser settings at any time, though disabling certain cookies may affect site functionality.

Third-party cookies set by Shopify and any marketing partners are governed by their own privacy policies.

As a UK resident you have the right to: access your data, correct inaccuracies, request deletion, receive a portable copy, object to processing, restrict how we use your data, and withdraw consent at any time.

To exercise any of these rights, please contact us using the details below. You may also lodge a complaint with the Information Commissioner’s Office at ico.org.uk.

We implement appropriate technical and organisational measures to protect your data. No electronic storage method is completely secure, however, and we cannot guarantee absolute security.

We retain data only for as long as necessary to fulfil our services, meet legal obligations, and resolve disputes. When no longer required, data is securely deleted or anonymised.

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with their details, please contact us and we will promptly delete the information.

Your data may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place — such as the UK International Data Transfer Agreement — to provide an equivalent level of protection. For Shopify-processed data, visit the Shopify Privacy Portal.

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. Continued use of our website following changes constitutes acceptance of the updated policy.